Assessment Task 2
BSBADM504B Plan or review administrative systems
Scenario questions and answers
The Assessment Task is due on the date specified by your assessor. Any variations to this arrangement must be approved in writing by your assessor.
Submit this document with any required evidence attached. See specifications below for details.
You must demonstrate your knowledge and skills in planning and reviewing administrative systems.
This assessment assesses your skills and knowledge regarding some of the key areas covered within this unit.
1. Read the questions carefully and write your answers in the spaces provided.
2. If you do not understand any questions, ask your assessor for help.
Ã¢â‚¬Â¢ Answer all questions.
Adjustment for distance-based learners:
This test can be adjusted for distance learners. Options include: Submit test as a report or Conduct an interview.
Option 1: Submit test as a report
Ã¢â‚¬Â¢ No variation of the task is required
Ã¢â‚¬Â¢ Follow up interview may be required (at the discretion of the assessor).
Ã¢â‚¬Â¢ Documentation can be submitted electronically or paper-based
Option 2: Conduct test as an interview
This option involves holding an interview with the candidate on Skype or by telephone.
Ã¢â‚¬Â¢ The assessor will schedule a date for the interview
Ã¢â‚¬Â¢ The assessor will make contact with the learner and commence the interview
Supplementary information or a follow up interview may be required (at the discretion of the assessor).
Read the scenario provided to you by your facilitator (Appendix 1 of this Assessment Task).
You decide that the first step to be taken is to identify the requirements of the new administration system. Your task is to develop a questionnaire to be given to each stakeholder including the section Managers. These questions will provide you with the information you need to determine the specification and needs of your new administration system.
A number of possible suppliers have been located to provide the administration system that you need. Write an email below addressed to the Ã¢â‚¬Ëœprospective supplierÃ¢â‚¬â„¢. The body of the email should request a response to the following:
Ã¢â‚¬Â¢ guarantees that their systems will address the specifications outlined in the e-mail
Ã¢â‚¬Â¢ include specifications of system
Ã¢â‚¬Â¢ details of other benefits their system offers
Ã¢â‚¬Â¢ quote price for installation and back up services
Issues revealed in your questionnaire of Ready to Rock stakeholders and other investigations have revealed these issues:
Ã¢â‚¬Â¢ there is no central record held for sales accessible by all departments
Ã¢â‚¬Â¢ Date of sale record from sales department conflict with Installation department records.
Ã¢â‚¬Â¢ Reconciliation of account files reveal that repair action was delivered to a customer with an unpaid sales invoice.
Ã¢â‚¬Â¢ Purchase of extra warranty periods of one to two years by customers is not recorded in an area accessible by Systems Maintenance. This has resulted in some customers receiving repair action on warranty that the warranty provider refused to honour.
Ã¢â‚¬Â¢ Budget does not exceed $10000
Based upon these issues write the specifications that address:
Ã¢â‚¬Â¢ Problem definition
Ã¢â‚¬Â¢ Proposed solution (for new or modified administrative system)
Ã¢â‚¬Â¢ Goals and objectives (of the new or modified administrative system)
Ã¢â‚¬Â¢ User requirements/expectations (including features and benefits)
Ã¢â‚¬Â¢ Performance standards (what performance are you expecting?)
Ã¢â‚¬Â¢ Processes/procedures (supplied with the system?)
Ã¢â‚¬Â¢ Budget (what is your price range?)
You can write your email in the space provided or on a separate document.
You have a choice of three record systems to purchase. Your preferred option is the dearest as it amounts to $8500 and features outstanding back up service after sale. Review the purchasing policy (Appendix 2). List the stages Ã¢â‚¬â€œ including the officers and committees that you need to take your request for purchase through Ã¢â‚¬â€œ for approval compliant with the procedure.
Using the following procedural template, detail the process you will follow to successfully implement the new administration system. In your process you must include measures addressing the following details:
Ã¢â‚¬Â¢ Whether you will engage external consultants or not, and what skills set the consultants will have.
Ã¢â‚¬Â¢ Strategies to consult with staff and encourage staff members to participate in all stages of the implementation/change process of the administration system.
Ã¢â‚¬Â¢ Strategies to provide staff training/information sessions. Measures taken must cater for current and future staff members not currently employed at system implementation. Measure must include strategies to assist underperforming staff members to cater for skill development to required levels?
Ã¢â‚¬Â¢ Strategies to communicate to staff directions regarding day to day processes by which the new administration system is to be used.
Ã¢â‚¬Â¢ Strategies to re distribute office tasks.
Ã¢â‚¬Â¢ Strategies to test systems before going live.
Ã¢â‚¬Â¢ Strategies to apply security of information including the measures you will take to safeguard against unauthorised access of information, computer viruses and protect confidentiality.
Your assessor will be looking to see that the following points are present:
Ã¢â‚¬Â¢ Statement of engagement of external consultants of what skill set, or not.
Ã¢â‚¬Â¢ Steps to consult with staff.
Ã¢â‚¬Â¢ Steps to include staff members to participate in all stages of the implementation/change process.
Ã¢â‚¬Â¢ Steps to provide staff with training and/or information sessions to ensure sufficient competency to use the system.
Ã¢â‚¬Â¢ Steps to assist underperforming staff members to develop to required levels.
Ã¢â‚¬Â¢ Steps for development of procedures to direct staff usage of system.
Ã¢â‚¬Â¢ Steps for re distribution of office tasks if needed.
Ã¢â‚¬Â¢ Steps to test systems before going live.
Ã¢â‚¬Â¢ Steps to apply security of information to safeguard against unauthorised access of information.
Ã¢â‚¬Â¢ Steps to protect computers against viruses.
How will the system deal with risk of possible issues occurring that may threaten the integrity of the administration system? Address contingency measures in the box below against the risk described.
18 months has now elapsed since implementation and the system is now in need of modifications. The Government has introduced regulations for the security industry that Ready to Rock must comply with to stay in business. The changes required can be summarised as:
Ã¢â‚¬Â¢ All officers responding to alarms are to be qualified and hold a Government licence which is to be recorded on every incident report.
Ã¢â‚¬Â¢ Reports of all call out responses must have a written report held by the central data base. The report must be written on the response site and filed before the officer departs the site. Call out sites range up to 30km from the base station.
Ã¢â‚¬Â¢ OfficerÃ¢â‚¬â„¢s computer literacy range from nil to advanced.
i. Your task is to document the new specification needed to the administration system to facilitate the new organisational requirements from these regulations.
ii. Detail how you will notify users of the changes.
iii. How and when will the Response OfficersÃ¢â‚¬â„¢ training needs be assessed?
In the following table list an area or issue against each of the legislations listed in the first column that will require a provision in the administration system to cater for it. The first area is completed as an example.
Appendix 1: Scenario
Scenario: Ã¢â‚¬ËœReady to Rock Security AlarmsÃ¢â‚¬â„¢
You have just been appointed as the new Administration Manager for the Ã¢â‚¬ËœReady to Rock Security Alarm CompanyÃ¢â‚¬â„¢. The firm has grown rapidly with no real system for Administration. On your first Morning the General Manager gives you instructions to Ã¢â‚¬Ëœupgrade the administration systemÃ¢â‚¬â„¢.
He goes on to outline that the current system has just evolved and no longer services the needs of the company. People from the different sections complain that it does not encourage or allow anyone from the five sections of the organisation to share files or information regarding clients as everyone creates and keeps their own paper-based customer files. Installation maintenance Techs have reported that customers often ask if they are from the same company as the sales person they talked to Ã¢â‚¬Ëœyou all ask the same questions over againÃ¢â‚¬â„¢. The General Manager tells you that for the company to move ahead this has to change.
He also tells you that he wants client information accessible to all of the companiesÃ¢â‚¬â„¢ personnel who need it.
The diagram below illustrates the different section of the organisation.
Appendix 2: Purchasing policy
To establish a process and framework for contracts and purchases of resources that ensures:
Ã¢â‚¬Â¢ Our purchases are budgeted for or are subject to financial controls.
Ã¢â‚¬Â¢ All purchases are cost effective.
Ã¢â‚¬Â¢ Purchasing activities comply with legislation.
Ã¢â‚¬Â¢ Organisation funds are only used for Work-Related Purposes.
Ã¢â‚¬Â¢ Purchases are cost effective.
Ã¢â‚¬Â¢ Purchasing procedures must comply with relevant legislation.
Ã¢â‚¬Â¢ Failure to comply with this policy and its procedures will result in disciplinary measures.
Ã¢â‚¬Â¢ Material expenditures Ã¢â‚¬â€œ expenditures for normal day to day operations.
Ã¢â‚¬Â¢ Capital expenditures Ã¢â‚¬â€œ expenditures to new equipment or administrative systems.
Ã¢â‚¬Â¢ General Manager Ã¢â‚¬â€œ Final decision on purchasing.
Ã¢â‚¬Â¢ Department Managers Ã¢â‚¬â€œ Are responsible for operational budgets (including supply/purchase of material resources).
Ã¢â‚¬Â¢ Purchasing Committee Ã¢â‚¬â€œ Are responsible for decisions on capital expenditures.
Ã¢â‚¬Â¢ Purchasing Officer Ã¢â‚¬â€œ Responsible for documentation and process.
Approving material expenditure
Ã¢â‚¬Â¢ Material expenditures are the responsibility of the departmental manager, namely: Manufacturing Manager, Warehouse Manager, Office Manager.
Ã¢â‚¬Â¢ All material expenditures must be accounted for within the departmentÃ¢â‚¬â„¢s operational budget.
Ã¢â‚¬Â¢ Any material expenditure that exceeds departmental operational budgets must be raised immediately with the General Manager.
Approving capital expenditure
Ã¢â‚¬Â¢ A purchasing committee has been established and meets monthly to review and approve major purchases (over $1000).
Ã¢â‚¬Â¢ Membership includes the General Manager, Manufacturing Manager, Warehouse Manager, Office Manager, Accountant and Purchasing Officer.
Ã¢â‚¬Â¢ Preferred suppliers are to be asked to quote for relevant contracts. The purchasing officer maintains the list of preferred suppliers on the purchasing committeeÃ¢â‚¬â„¢s behalf.
Ã¢â‚¬Â¢ Copies of documents relating to purchases must be provided to the committee for review (see table below).
Ã¢â‚¬Â¢ The purchasing committee must review the proposed expenditure against the relevant budgets.
Contract, order and payment
Ã¢â‚¬Â¢ Expenditures, once approved, should be forwarded to the purchasing officer for review and finalisation of contract (if applicable).
Ã¢â‚¬Â¢ All contracts must be reviewed and signed by the General Manager.
Ã¢â‚¬Â¢ Purchase orders are to be raised electronically through the organisational accounting system.
Ã¢â‚¬Â¢ Payment on 30 day terms is customary.
Ã¢â‚¬Â¢ Purchase Orders must be checked and approved by a person with budget responsibility (Manufacturing Manager, Warehouse Manager, Office Manager).