Certificate III in Information, Digital Media Technology
ASSESSMENT / COVER SHEET
ICTSAS303 – Care for computer hardware
Name: _________________________________ Student No: 00000_______
If you are submitting the assignment on paper, please staple this sheet to the front of each assignment. If you are submitting the assignment online, please ensure this cover sheet is included at the start of your document. (This is preferable to a separate attachment.)
Student ID 0 0 0 0 0
RTO: Australian Business School Program Code: ICT30115 Certificate III in Information, Digital Media Technology
Course Coordinator: Alex Shelley Trainer: Kayleen Ford
Assessment No: 1/1 Due date:
Assessment Instructions: Please complete the following assessment tasks by the due date (above). If you need an extension, you must seek approval from your Trainer BEFORE the due date. If the due date passes with no submission and no approved extension, it will be considered a NS result. (See Course Progress Policy)
Task One – Service & Maintenance Log Sheet (create blank template) Received: Indicate ? S NS
Task Two - Service & Maintenance Log Sheet (complete your template) Received: Indicate ? S NS
Task Three – Service & Maintenance Activity (Practical Task / Observation) Received: Indicate ? S NS
Task Four – Student Workbook Received: Indicate ? S NS
Further Information: I declare that the work contained in this assessment is my own, except where acknowledgement of sources is made. I authorise ABS to test any work submitted by me, using text comparison software, for instances of plagiarism. I understand this will involve the ABS copying my work and storing it on a database to be used in future to test work submitted by others. Note: The attachment of this statement on any electronically submitted assignments will be deemed to have the same authority as a signed statement.
Signed by Student: Date: / /
S NS (Circle) Assessed by:
Alex Shelley Tick when recorded on eBECAS:
SECTION 1 - GENERAL INFORMATION
ICTSAS303 – Care for computer hardware
This unit describes the skills and knowledge required to manage the maintenance and location of hardware.
It applies to frontline technical support individuals who work under a level of supervision but have some responsibility to maintain organisational hardware.
Element Performance Criteria
1. Establish safe work practices 1.1 Determine, record and apply relevant legal requirements and work health and safety (WHS) standards to the installation and maintenance of computer hardware
1.2 Determine, record and apply requirements specified by hardware manufacturers
1.3 Determine, record and apply safe work practices, taking into account legal and manufacturer requirements
2. Establish location requirements for hardware and peripherals 2.1 Determine and apply suitable environmental conditions for hardware and peripherals
2.2 Determine and apply system protection devices where appropriate
2.3 Determine and apply requirements when moving hardware
2.4 Determine and apply suitable storage principles for hardware and associated peripherals and media
3. Establish maintenance practices 3.1 Determine maintenance requirements specified by the equipment manufacturer
3.2 Produce maintenance schedules
3.3 Perform diagnostic functions, including replacing suspect components with other serviceable components and reloading associated software
3.4 Determine whether unserviceable components are replaceable through warranty, replacement or upgrade
3.5 Perform diagnostic functions using the operating system and third party diagnostic tools
4. Determine appropriate hardware quality standards 4.1 Consider and apply business requirements in respect of hardware matters
4.2 Determine and apply quality standards to the selection of appropriate hardware and associated peripherals
Performance Evidence • perform diagnostic functions by replacing components, reloading software and using operating system and other diagnostic tools
• establish location requirements for system hardware and associated peripheral devices
• follow safe work practices
• determine maintenance requirements and establish maintenance schedule
• apply appropriate quality standards to computer hardware and peripherals
Knowledge Evidence • describe the range of quality levels in current common hardware
• describe the importance of maintenance
• describe workplace health and safety principles specific to working with mains-powered equipment
• identify and describe the potential environmental effects of common types of hardware
• identify common security issues that impact on computer hardware
• identify the software related to hardware operations
• identify common system hardware and associated peripherals functions
SECTION 2 – ASSESSMENT INFORMATION
Instructions for Use
Exercises and homework as outlined in the delivery plans/learner resources are all essential formative activities and are recommended to be completed before an attempt at any final assessment. Use the criteria sheet on the next page to ensure you have covered all aspects of the assessment BEFORE providing to your teacher.
We recognise the need to make reasonable adjustments within our assessment and learning environments to meet your individual needs. If you need to speak confidentially to someone about your individual needs please contact your teacher.
You should have received access to the learner resources and delivery plan with this document. Should you wish to access additional resources or online/digital versions of all provided documents, please discuss with your trainer or tutor or visit http://abs.qld.edu.au/resources (Nundah Activity Centre students to check Google Drive).
The assessment you are undertaking is graded satisfactory or not satisfactory. Upon successful completion of all assessments for this unit, you will be issued with a Statement of Attainment stating that you are “Competent”.
Assessment will be completed in class and in your self-study time. You will be able to access any relevant resources through the online learning system at http://abs.qld.edu.au/resources. You must keep a copy of your assignment or project.
You will be allowed two attempts on this assessment. That is, if your first attempt does not meet the performance criteria, you will be given the opportunity to resubmit once only. If you require a second attempt, this must be submitted within the duration of your course.
A NOTE ON PLAGIARISM AND REFERENCING
Plagiarism is a form of theft where the work, ideas, inventions, etc, of other people are presented as your own. Plagiarism is avoided where:
Information, ideas, etc, quoted or paraphrased from another source, are acknowledged with quotation marks around the relevant words/sentences or ideas, and cited at the end of your document. This means a list of the sources of information, ideas, etc, is provided in alphabetical order by each author’s surname (including author’s full name, name of document/ book, etc, and year and place of publishing) such that the assessor or another reader may locate the source information if necessary.
Overview and Tasks
During this project, you will create documentation for service & maintenance technicians to use. In addition, you will fill-out the forms you create whilst performing practical maintenance activities that are observed by your tutor.
1) Service & Maintenance Log Sheet (BLANK TEMPLATE)
You must cerate a document to be used by computer service technicians when performing maintenance on a PC. It must include the following sections:
A) Technician Details – An area for the technician to record their personal details.
B) Computer Details – What are the details of the computer being serviced?
C) Job Details – An area to summarise the job being carried out.
D) WHS Checklist – What safety precautions must be made during the service? List all essential WHS related tasks with an area to check off relevant ones.
E) Manufacturer documentation & recommendations – Where can manufacturer documentation, manuals or safety guides be located? You must include an area for summarising any manufacturer recommendations.
F) Storage / Placement Instructions – What are the storage instructions or suitable environmental conditions for the hardware?
G) Cleaning & Maintenance Checklist – What are the essential tasks that can be checked off whilst servicing the computer?
H) Software Installed (security & diagnostic) – Did the technician replace, remove or install any software? It would also be useful to include any licence or account information her.
I) Hardware replaced / removed – Did the technician replace any hardware or remove obsolete or damaged components?
J) Summary / Notes / Recommendations – Here you must set a space for the technician to leave notes or make recommendations. EG what system protection devices are required or when is the next service due?
2) Service & Maintenance Log Sheet (COMPLETED FORM)
Using the template you created in the previous task, you must complete each section as you perform relevant maintenance on a computer (in task three).
During the service/maintenance practical activity, you must be under supervision of your trainer.
3) Service & Maintenance Activity (PRACTICAL TASK)
You must only complete this task whilst under supervision of your trainer and on equipment designated to you.
Using the document you created in task one, you must perform basic maintenance of the computer. The tasks you carry out will be determined by your documentation.
Observation checklist (to be completed by the trainer):
Activity notes Competent NOT yet competent
A) When moving computer hardware, the student has demonstrated appropriate WHS considerations
B) When opening or servicing computer hardware, the student works in a safe and suitable manner as per manufacturer guidelines
C) Student has used diagnostic functions within the Operating system and with third party software to investigate possible faults
D) Student has demonstrated the ability to safely replace various hardware components including drives, RAM and fans
E) Student has been able to visually identify and explain the functions of the following system hardware when questioned by the trainer:
• Drive bays
• USB ports
• Card slots
4) Student Workbook
You must complete all sections of the student workbook in detail.
Student comments (Optional)
Signed by the assessor: ……………………….…………….… Date: ………………………
Signed by the student: ……………………….……………… Date: ………………………
Destruction Date (6 months after final assessment.): ……………………..