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SECTION A (40 marks)
Case Study
In-text citation and references (or sources) using the Harvard referencing style are required for this section
This section is based on the Case 1.1, Opening Case, Hershey’s Enterprise 21 Project, page 2-3 of your textbook.
As an external consultant, you have been hired by Hershey Foods Inc. to evaluate the effectiveness of the processes they undertook in implementing its ERP system and to present your evaluation in report format to the CEO of Hershey Foods Inc. You have been asked to use, for the body of your report, the format given in the file, Analyzing a Case Study. The rest of the report format should follow your Communication skills handbook.

Using the knowledge covered in Module 1-4 and supplemented by at least 4 academically sound external sources:
1. Your report should identify, evaluate and discuss:
a. The implementation strategy used by Hershey Food Inc.
b. The processes that contributed to the final outcome, positively and/or negatively:
c. The processes that posed a risk and how those risks were/could have been minimized,
2. Your report should end with an evaluation of the overall effectiveness of the implementation and a ‘lessons learned’ section to inform any future ERP implementation.

NOTE: You should restrict your report only to topics covered in Chapters 1- 4 and not extend it to cover the full implementation process.

Length: 1500-2000 words.

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